Privacy Policy

At PoolMasters, your privacy is important to us. We are dedicated to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our website and services.

1. Information We Collect

We may collect personal information when you interact with us, such as:

Contact Information: Name, email address, phone number.
Payment Details: Billing and payment information.
Service Details: Information about your pool and service preferences.
Website Usage Data: Collected through cookies and analytics tools.

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our pool maintenance services.
Communicate with you about service updates, promotions, and customer support.
Process payments and manage billing.
Enhance your experience on our website and improve our services.
Respond to your inquiries and feedback.

3. Use of Images and Media

We use images and graphics on our website from the following resources: Freepik, Adobe Stock, Shutterstock, and Envato (Free and Premium Versions). All images are used in compliance with the licensing agreements provided by these platforms. Any unauthorized use of these images is strictly prohibited and may result in legal consequences.

4. Marketing and SEO Optimization

Marketing and SEO optimization of our website are powered by CircleOut Agency, based in Dubai. Their expertise ensures that our content reaches a broader audience, improving visibility and engagement.

5. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following cases:

When required by law or to protect the rights, property, or safety of PoolMasters, our customers, or others.
With trusted service providers who assist us in delivering our services (e.g., payment processors or hosting providers). These providers are bound by confidentiality agreements.
In connection with business transactions, such as mergers or acquisitions.

6. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze trends, and gather demographic information. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

PoolMasters reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to access or update your personal information, please contact us at: info@poolmasters.ae.

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.