At PoolMasters, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website and services.
1. Information We Collect
We may collect personal information when you contact us, book our services, or browse our website. The types of information we may collect include:
- Name, email address, phone number
- Billing and payment information
- Information about your pool and service preferences
- Usage data from our website (such as cookies and analytics)
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, maintain, and improve our pool maintenance services
- To communicate with you regarding service updates, promotions, and customer support
- To process payments and manage billing
- To enhance your experience on our website and improve our services
- To respond to your inquiries and feedback
3. Sharing Your Information
We respect your privacy and will not share your personal information with third parties, except in the following cases:
- When required by law or to protect the rights, property, or safety of PoolMasters, our customers, or others
- With trusted service providers who assist us in delivering our services (e.g., payment processors or hosting providers) – these providers are bound by confidentiality agreements
- In connection with business transactions, such as mergers or acquisitions
4. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience, analyze trends, and gather demographic information. You can manage your cookie preferences through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
7. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the contact information below.
8. Changes to This Privacy Policy
PoolMasters reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to access or update your personal information, please contact us at: info@poolmasters.ae
By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.